Each participant must have a waiver signed before cheking in to the park. Adults must sign their own waiver. Spouses may not sign for each other. Participating minors MUST have a waiver signed by a parent or legal guardian. Grandparents, siblings, friends, or any adult other than a parent or legal guardian are unable to sign a waiver of liability for participating minors. The waiver is available here.
When reservations are made and adventure activities are purchased, we staff the park accordingly and potentially turn away other customers based upon those reservations.If reservations are cancelled on short notice we still incur the same operating expenses. For those reasons we have the following cancellation and rescheduling policies.:
Online Bookings
To cancel your reservation, you must contact us at least 24 hours in advance. With proper notice, a refund of your adventures purchased may be given upon request minus any credit card or processing fees that OMOA can not recoup from your initial transaction. Reservations can be rescheduled (according to availability) at no cost, one time, with at least 24 hours advanced notice. Within 24 hours of a reservation, online bookings are nonrefundable.
Group Bookings With Paid Deposit
To cancel your group reservation you must contact us at least 7 days (1 week) in advance of your group reservation. With proper notice, a refund of the deposit may be given minus a $20 processing fee. Within 7 days of the group reservation, deposits are nonrefundable. Reservations can be rescheduled (according to availability) at no cost, one time, with at least 24 hours advanced notice.
Weather Policy
Old Mountain Outdoor Adventures and Treetop Quest Mississippi operates rain or shine during regular hours of operation. In the presence of thunder and lightning all activities will be stopped until the severe weather passes. Depending on conditions, staff may also stop or pause activities for heavy down pours. We carefully monitor weather conditions in order to notify participants and visitors before arrival if same day weather related park closures are likely or necessary.
Refunds are not issued. In case of weather related park closures, rain checks may be given depending on the participant or groups time spent in the park. Rain checks may be redeemed on another day of your or your groups choosing during normal hours and days of operation.
Deposit Policies
For groups who have contacted us directly for reservations (not for tickets purchased online), deposit and cancellation policies are as follows:
A 50% deposit is required to guarantee your reservation. You may write a check made payable to OMOA, you may call the main office and pay by credit card over the phone (662-516-9722), or pay in person at the front desk. Upon receipt of your deposit, you will receive confirmation.
The remaining balance will be due on your selected adventure date. You may also prepay used a method of payment listed above.
Weight Limit Policy
Treetop Quest has a maximum weight limit of 250 pounds per participant. This weight limit is for the safety of participants as well as our staff. Participants aged 12 and older are required to weigh at admissions. Weights are not displayed and are kept confidential with our front desk member. Any person weighing over 250 pounds will not be permitted to participate.
Shoes Policy
Closed-toe shoes are required to participate. Please keep in mind our activity is very physical. Tennis shoes are best. Clogs, wedges, ladies flats or any shoe that slides off are not for this type of activity and may hinder your movement through the courses. Individuals with sandals, flip-flops, or any open toe shoe will be denied access to the courses for safety reasons. Please keep this in mind and wear closed-toe shoes that allow you to move well.
